Privacy Policy

1. The Information We Collect

To provide you with a smooth shopping experience, we collect certain details when you interact with us:

A. Information You Give Us

When you create an account, place an order, or contact us, we collect:

• Contact Details: Your name, email, phone number, and delivery address.
• Account Details: Your username and password for secure access.
• Payment Info: We process all online payments securely through PayHere, Sri Lanka's leading payment gateway. Chethi Batik does not store your full credit card or debit card details on our servers; all transactions are encrypted and handled directly by PayHere's secure platform.
• Your Feedback: Any information you provide when you review a product or reach out for help.

B. Information Collected Automatically

When you browse our site, we automatically receive technical data such as your IP address, browser type, and how you move through our pages. We use cookies to remember your preferences and keep your shopping cart updated.

2. How We Use Your Information

We use your data strictly to provide and improve our services. Specifically, we use it to:

• Complete Your Orders: To process payments and deliver your handcrafted batik pieces.
• Stay in Touch: To send order updates, answer your questions, and provide customer support.
• Improve Your Experience: To understand what you like and make our website easier to use.
• Marketing: With your permission, we may send you special offers and news about our latest collections. You can stop these emails at any time.
• Security: To prevent fraud and ensure that our website remains a safe place for everyone to shop.

3. Sharing Your Information

We respect your privacy and **never sell or rent your personal data** to others. We only share information with trusted partners who help us run our business, such as:

• Delivery Partners: To ensure your orders reach your doorstep safely via trusted courier services.
• Payment Processors: To handle your transactions securely via PayHere.
• Legal Obligations: We may share data if required by law to protect our rights or comply with a legal process.

4. Keeping Your Data Safe

Security: We use industry-standard encryption (SSL) to protect your data while it travels across the internet. While we do our best to keep your information safe, please remember that no online system is 100% secure.

Retention: We only keep your information for as long as we need it to fulfill your orders or follow legal and tax requirements.

5. Your Rights

You have control over your information. You can ask us to:

• Show you what data we have about you.
• Correct any mistakes in your information.
• Delete your data (unless we are legally required to keep it).